Frequently Asked Questions
Hotel Greystone is located at 1920 Collins Avenue, Miami Beach, FL 33139. For reservations or inquiries, call (305) 847-4000 or email hotelgreystone@salthotels.com. Guests can also reach the Front Desk via the contact form at greystonehotel.com/contact-us.
Yes. Twenty-four hours before your arrival, you’ll receive a welcome text from Hotel Greystone’s Front Desk. You can text us anytime during your stay for assistance with reservations, local recommendations, or special requests.
Hotel Greystone was built in 1939 by Art Deco architect Henry Hohauser. Located in Miami Beach’s famous Art Deco District, the hotel is listed on the National Register of Historic Places and remains a celebrated landmark of the city’s architectural heritage.
Hotel Greystone supports sustainability by offering reusable water bottles refillable at the Front Desk, Kobo Café, and Rooftop Bar. Ice is available by request to reduce plastic use.
Hotel Greystone is an adults-only boutique hotel welcoming guests 21 and older. Kobo Café, located onsite, welcomes guests of all ages for breakfast and coffee.
Yes. Hotel Greystone welcomes up to two cats or dogs per room with a $100 non-refundable fee per pet, per stay. Half of this fee supports Paws4You Rescue, a Miami-based no-kill shelter. Pet amenities are provided at check-in.
Hotel Greystone is a non-smoking property. A designated smoking area is located behind the Courtyard. A $250 cleaning fee applies if smoking occurs in guest rooms.
Yes. The Front Desk at Hotel Greystone is open 24/7 to assist guests with check-in, concierge requests, and hotel services.
Guests must present a valid government-issued photo ID and a matching credit card upon arrival. These are required for payment and incidental charges.
The Collins Building showcases sleek Art Deco design, while the Courtyard Building offers coastal-inspired rooms, private terraces, and penthouse options.
Hotel Greystone offers 91 guest rooms and 10 suites, including select rooms with private terraces or Jacuzzis.
Yes. Hotel Greystone provides ADA-accessible rooms, entrances, elevators, and pool access. The property is also Wheel the World “Destination Verified” for accessible travel.
King rooms accommodate two guests, and Double-Double rooms accommodate up to four. A $50 fee applies for a fourth guest. Rollaway beds are unavailable.
Early check-in and late check-out are based on availability. Complimentary 1–2 hour extensions are often offered; longer extensions may incur a half-day rate.
Yes. Room upgrades are available based on availability and subject to an additional nightly fee. The Front Desk can assist with upgrade options upon arrival.
The $42 daily resort fee ($47.88 with tax) includes Rooftop Pool access, beach setup with two loungers and towels, Wi-Fi, bottled water, and Gymage fitness club access.
Guests can access the Rooftop Pool on the 4th floor of the Collins Building using their room key in the elevator.
Sora Rooftop Bar is open to the public daily from 5:00 PM. The Rooftop Pool is reserved exclusively for hotel guests.
A limited number of Rooftop Pool day passes may be available through ResortPass.com, depending on hotel occupancy.
Yes. Beach access is available at 21st & Collins through Boucher Brothers. Beach chairs and towels are included in the resort fee; umbrellas are available for $22.
Hotel Greystone is about 12 miles (20–30 minutes) from Miami International Airport and 28 miles (40–60 minutes) from Fort Lauderdale-Hollywood International Airport.
Yes. Valet parking is available 24/7 for $47 per night plus tax ($50.29 total) with unlimited in/out privileges. The Valet podium is located on 20th Street at Collins Avenue.
Hotel Greystone does not provide self-parking, but two public garages are located nearby on 20th and 23rd Streets.
No. Hotel Greystone does not operate a shuttle, but Uber and Lyft are easily available throughout Miami Beach.
Yes. Guests of Hotel Greystone enjoy complimentary access to Gymage, a nearby modern fitness club. Passes are available daily from the Front Desk.
While Hotel Greystone does not provide bikes, guests can use the Citi Bike stations nearby at 18th & Collins and 21st & Collins for convenient rentals.
Yes. Guests may ship packages in advance. Storage fees may apply for multiple or oversized items or those received more than five days before check-in.
Yes. Hotel Greystone participates in Stash Hotel Rewards, allowing guests to earn and redeem points for exclusive benefits and stays at independent hotels.